Privacy Policy

1. Introduction

Fanatech Enterprise Solutions Ltd ("Fanatech", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services. By using our website or services, you agree to the practices described in this policy.

We are registered under the laws of Kenya and operate in compliance with the Kenya Data Protection Act, 2019.

2. Information We Collect

We may collect the following types of information:

• Contact Information — name, email address, phone number, and company name submitted via our contact or quote forms.
• Project Information — details about your security and technology requirements shared with us during consultations.
• Usage Data — browser type, IP address, pages visited, and time spent on our website, collected automatically via standard web server logs.
• Communication Records — records of emails, calls, or messages exchanged with our team.

We do not collect sensitive personal data such as financial account numbers, national identification numbers, or health information through our website.

3. How We Use Your Information

The information we collect is used to:

• Respond to enquiries and provide requested quotations or proposals.
• Deliver and manage the services you engage us for.
• Send service updates, maintenance notices, or relevant industry news (only where you have opted in).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations under Kenyan law.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing & Disclosure

We may share your information only in the following circumstances:

• Service Partners — trusted subcontractors or suppliers involved in delivering your project, bound by confidentiality agreements.
• Legal Requirements — when required by Kenyan law, court order, or regulatory authority.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include secure data transmission (HTTPS), access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use secure connections and keep your communications with us confidential.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies — required for basic website functionality.
• Analytics Cookies — help us understand how visitors interact with the site (e.g., page views, traffic sources).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project records are typically retained for seven (7) years in compliance with Kenyan commercial law. Enquiry and marketing data is held for a maximum of two (2) years from last contact, unless you request earlier deletion.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@fanatech.co.ke. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.